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Terms & Conditions

Customer Care

At Kitty Kat Candles, our commitment to exceptional customer service is at the heart of everything we do. We understand the importance of your satisfaction and strive to ensure every interaction with us is a positive and helpful experience. Our Customer Care Policy outlines our approach to providing you with the support you need.

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Contact Us

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For any questions, concerns, or feedback, our customer care team is here to help. You can reach us through the following channels:

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  • Email: kittykatcandlesco@gmai.com - Our team will respond to your inquiry within one to two business days.

  • Phone: (740) 396-8228 - Available from 2 pm to 6 pm, Mon - Saturday; call or text.

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Response Time

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We aim to respond to all customer inquiries promptly. Our standard response time is within one business day. During periods of high volume, our response time may be longer, but we are committed to getting back to you as soon as possible.

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Order Inquiries

 

For any questions regarding your order status, shipping, or returns, please have your order number ready and contact our customer care team. This will help us to assist you more efficiently.

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Feedback

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Your feedback is important to us. We welcome your comments and suggestions about our products and services. Please feel free to share your thoughts with our customer care team or through the feedback form available on our website.

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Product Information

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For detailed information about our products, including sizing, materials, and care instructions, please refer to the product descriptions on our website. If you have further questions, our customer care team is more than happy to assist.

Privacy & Safety

Effective Date: February 2024

 

We are committed to protecting the privacy of our customers and website visitors. Our Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your personal information is protected.

 

Information Collection and Use

When you visit [Your Website Name], we may collect certain information about you, including but not limited to:

 

  • Personal Identification Information: Name, email address, mailing address, phone number, and other contact details when you make a purchase, sign up for our newsletter, or contact us directly.

  • Transactional Information: Details about the products you purchase and your payment information. Please note that payment information is processed by our third-party payment processors, and we do not store your credit card details.

  • Web Usage Information: We collect information about how you interact with our website, such as IP address, browser type, browser version, our pages that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

 

How We Use Your Information

The information we collect is used in various ways, including to:

 

  • Process your orders and manage your account.

  • Provide customer support and respond to your queries.

  • Improve our website and product offerings.

  • Communicate with you about promotions, new products, and other news.

  • Comply with legal obligations and prevent fraud.

  • Sharing Your Personal Information

  • We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

 

Security

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

 

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

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